Questions about the 10stamps package:
Loyal customers and improved customer retention:
Your customers will become regular visitors if they stand to get a great reward on every tenth visit.
Most-valuable customers and increased sales:
Your customers will return to your shop sooner in order to fill up their stamp cards as quickly as they can. This is scientifically proven and has also been demonstrated in the 10stamps network (with an average acceleration effect of 20%).
Gaining new customers:
Thanks to the recommendation feature, your loyal customers will be motivated to recommend your business to other people. You will also be found more quickly by potential customers in the card function in the app.
How does the reordering process work?
You can order a new stamp code card with a further 1,000 digital stamps here – whenever you like. Please note that the new stamp code will need to be assigned to the existing stamp card.
What happens if a stamp code is lost?
If this happens, you should lock the stamp code immediately at 10stamps.de/partner.
You can create and download a replacement stamp code directly from there.
The number of stamp cards remaining is not affected by this.
Can I test 10stamps?
The best way is to download 10stamps on your smartphone and try out the various system feature. If you scan the stamp code here using a QR scanner, you will be automatically directed to the relevant app store for your mobile platform, where you will be able to download 10stamps free of charge.
How is the stamp card configured?
Before you can use the stamp card, you will need to configure it here. Enter the serial number of the card and follow the subsequent steps.
What should I award stamps for?
Key products and services that sell well (e.g. a coffee or a haircut) are well suited for campaigns and promotions.
- An entire product range or one product category (e.g. hot drinks)
- Sales-based campaigns (e.g. one stamp awarded for every 3 EUR spent)
- Equivalent products (e.g. lunch menu)
Tip: Enable and promote recommendations
With the recommendation feature, users of the app will have an incentive to recommend your business in order to gain bonus stamps.
What should I offer customers as a reward?
- You can offer an equivalent product as a reward, e.g. buy ten hot drinks and get the next one free
- You can offer a higher-value product as a reward, e.g. buy ten small lunch meals and get a larger lunch meal at half price on the next visit
- You can offer complementary products or services based on the core product, e.g. cake alongside a coffee
- You can offer new products or services as a reward, e.g. the latest tea variety or the latest shampoo
Give customers the opportunity to try out new products and services, higher-value products and services or product combinations so that they will purchase these regularly in the future.
What is the purpose of the partner website?
On the partner website (www.10stamps.de/partner), you can first activate your stamp code, then set up your stamp card, location and configure other settings. Once you have activated the stamp code and have actively begun issuing stamps, you can view your statistics.
Can I have multiple stamp codes and campaigns?
- Yes, you can have multiple stamp code cards, each with 1,000 stamps, and you can use them at multiple checkout systems or in different locations
- Yes, you can set up one stamp card/ campaign for each stamp code
Please note that each stamp code can only issues stamps for the allocated stamp card.
Once you have configured your stamp code here, you can start using it directly. Your customer scans the stamp code on their card using the 10stamps app and receives a stamp.
Redeeming stamp cards:
Once your customer has collected ten stamps, they can redeem the full stamp card by pressing the ‘Redeem’ button and scanning your stamp code again.
An animation is played when the stamps are successfully redeemed.
How can potential customers find my business?
A map of the local area shows all businesses in the area that accept 10stamps. This allows potential new customers to easily discover your business and become regular customers thanks to the 10stamps system.
How can customers recommend my business?
Thanks to the recommendation feature, your loyal customers will have an incentive to recommend your business to other people in order to receive bonus stamps. You will also be found more quickly by potential customers in the nearby feature in the app.
How can I display mobile content on my customers’ mobile devices?
The 10stamps team will set this up. Get in touch with us and we will provide a solution as soon as possible. You can see an example of a mobile menu on our demo stamp card Burger card in the ‘Our menu’ section.
How can I inform customers about promotions?
The 10stamps team will set this up. Get in touch with us and we will provide a solution as soon as possible.
Questions about the 10stamps app:
It is compatible with iPhone, Android, BlackBerry and Windows Phone 8 devices (e.g. HTC, Samsung, Motorola, LG and Nokia).
Simply ask for the 10stamps stamp code at the checkout and scan this code using the 10stamps app. Your first stamp will then appear on the corresponding stamp card.
How do I redeem a stamp card?
Once you have collected ten stamps, you can redeem the completed stamp card. Press ‘Redeem’ and then scan the stamp code again at the partner checkout.
An animation is played when the stamps are successfully redeemed. After this, the stamp card will be greyed out in the detailed view.
How do I get a new stamp card?
Once you have redeemed your old stamp card and then make another purchase from this partner, simply scan the stamp code again as usual.
A new stamp card is automatically generated with a stamp.
How do I find partners in my area?
You can use the nearby map to see an overview of all the partners where you can use 10stamps.
How do I recommend 10stamps and a specific partner to a friend?
Using the recommend feature, you can recommend a 10stamps partner directly to your friends and then receive bonus stamps in the case of a successful recommendation.
To ensure that you do not lose all of the points you have collected if you swop your phone, we advise you to register an account right away.